Return & Refund Policy – Rutvi Collection

7-Day Return Policy

You have 7 days from the delivery date to return your item for a refund or exchange if you’re not satisfied.

Eligibility for Returns

• Items must be unused, unaltered, and in their original packaging.
• All accessories, documents, and labels must be included.

How to Return

• Contact our customer service within 7 days of receiving your order to request a return.
• Pack the item securely with all original accessories, documents, or labels.
• We’ll arrange for the return, usually offering a convenient pick-up option at no cost to you.
• Once we receive and verify the item, we’ll process your refund or exchange within 7 business days.

Refunds

After your return is approved, your refund will be processed within 7 business days to your original payment method. Please allow time for your bank or credit card company to process the refund.

Exchanges

If you want to exchange an item (e.g., for a different size or color), let us know when requesting the return. Exchanges depend on product availability.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately. We’ll guide you on how to return the item and arrange for a replacement or refund.

Order Cancellation

If your order is canceled due to unavailability or any other reason, we’ll refund the full amount to your original payment method within 7 business days.